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Terms & Conditions

FDGS Apparel Agreement

Please Take your time to read through our terms. This agreement is automatically applied and agreed to by customer when down payment is made. By paying/making a down payment you are agreeing that you have read and understand these terms.

Estimates – Estimates expire in 30 days. Estimates are subject to change upon review of submitted artwork. Prices may be revised at the time of invoice based on actual prints.

Deposits and Payment- Print production starts with a down payment of 50% or more, after invoice and artwork approval. This down payment is non-refundable. Depositing on your order implies you have agreed to the final invoice & approved all line items. Applies to customers with supplied garments and ordered garments. Payment in full is expected when the order is complete and before we release the order for shipping. We accept cash, checks, PayPal, and credit cards (American Express, Discover, Master Card, Visa, and most debit cards). If a completed order is not paid for within 10 business days an additional financing charge will apply.

Artwork – When free graphic design is requested you will not be charged if the design takes less than 15 minutes. When design time is over 15 minutes, the design charge will be added to your open invoice. You will not be charged for more than 1-hour worth of design without agreement to our design services. We will do our best to communicate the estimated design time & cost when free or graphic design is requested. Artwork created by Faith Design & General Services, LLC is owned by Faith Design and General Service, LLC, unless purchased by customer. Note that colors in images shared online & over email will display differently on monitors. We do our best to achieve color accuracy.

It is the customer’s responsibility to check the mock up for any misspellings or other errors. This especially applies to designs that have a list of names. If everything looks right, please confirm with us that the artwork is ready for print.  If we do no hear from you in a timely manner, the turnaround time can be subject to delays. 

Digital mock ups give a general idea of what the product will look like, but do not exactly translate to the final product. If you have specific dimensions and print placement details in mind, please let us know. With these parameters, we will do our best to get as close as possible. If these details are not given to us, we may use our best judgment and will not be held responsible.

Customer Supplied Garments – We have a standard misprint allowance of 2-3% per order and will not be held responsible for the misprints. You will not be billed for misprints, but please order a few extra shirts to compensate for this if exact quantities are required.

Turnaround – Standard 7-14 day turnaround is applied after invoice is approved, artwork is approved, and down payment is made.

**Please submit these requirements at least 14 business days prior to your deadline. If we do not receive these requirements within the time frame, your order is subject to be delayed.

Requirements:
-Finalized Artwork
-Finalized Garment Selection (style, quantity, size, and colors)
-Payment

If finalization & approval is delayed, rush charges may be applied to complete your order. This agreement is subject to change. Printed shirts can be displayed in store or online. This agreement is automatically applied when down payment is made.

Customer responsibility – Throughout the process of an order, various issues can pop up regarding the artwork or garments that you will need to address. (For example: if a certain garment color is out of stock, we would contact you and ask for an alternative option.) If we do not hear from you and do not resolve these issues in a timely manner, the turnaround time can be subject to delays. 

In cases where our distributors have back ordered or discontinued certain garments, we can offer substitute garments for the out of stock items, or we can wait until the stock is replenished. Please keep in mind that turnaround time may be affected, resulting in delays.

Mistakes and Misprints – If we make a terrible error in printing your shirts, then we will reprint the order for you at no additional cost. We do not offer refunds. This rarely happens and only applies to serious mistakes like printing the wrong art, printing the wrong location, or ordering the wrong color garments.

Refunds / Credit / Returns – If your order is canceled before production and down payment is made, this deposit is credited to your FAITH DESIGN & GENERAL SERVICES, LLC account in full. A refund of 25% can be made by original method of payment. If refund is paid the remaining 75% is Void and not credited towards account. If down payment is made and production is started / completed your deposit is nonrefundable.

If for any reason you are dissatisfied with your order, first please reach out to our team. We will review your order and do our best to make it right. If the reason for dissatisfaction is due a topic covered within this agreement FAITH DESIGN & GENERAL SERVICES, LLC is not responsible. If the reason for dissatisfaction once reviewed by our team is clearly on our end. Such as the products received are other than what was listed on your invoice. We will make sure to make the situation right.

We take great measures to make sure your prints will last as long as possible. We do not have a warranty for the prints on garments or promotional products. For apparel we supply care instructions for the longest lasting print. We make sure to offer high quality products along with less inexpensive products. We don’t have a warranty on the blank garment or product as well. As it is the manufacturer’s quality of the product and how it is handled that will determine how long it will last. If you do have an issue with your product or durability of your print, please be sure to let us know and we will be sure resolve the issue.

Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages, or shortages must be made in writing within three (3) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandled by the buyer or part of the order was used by the buyer and part of the order is being returned.

Shipping Shipping is not included in estimates unless specified. Shipping time is not included in turnaround time.

Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates.

We do ship internationally to some countries. If you need an order shipped outside of the united states, then we would encourage you to contact us to make sure we service that country. Otherwise, you would need to use a shipping broker or freight forwarder like World Class Shipping to handle the complexities of international shipping.

Split Shipping – We can split your order and ship to multiple locations, billable at current rates. Please let us know about the split shipment before we print and box your order, otherwise additional charges may apply.

Shirts Washing Disclaimer – (1) Do not dry clean. (2) Wash and dry garments inside out. (3) Choose cold or warm water temperature settings for the wash. (4) Use mild detergent. (5) Dry on a low/tumble setting or hang dry. (6) Do not iron directly on design.

Tote Bags Washing Disclaimer – (1) Do not dry clean. (2) Bags are not meant to be washed.

Drinkware Washing Disclaimer – (1) Handwash only.